Terms & Conditions

Definitions

In these Terms and Conditions, the following terms carry the meanings set out below:

• "Agreement" — these Terms and Conditions, together with any supplementary documents referenced herein.
• "Service" — the cohort-based online programmes, website, platform, and related content operated by Synapseed.
• "We / Us / Our" — Synapseed, registered at 67 Jalan Telawi 2, Bangsar Baru, 59100 Kuala Lumpur, Malaysia.
• "User / You" — any individual who accesses the website or enrols in a programme.
• "Content" — all course material, code samples, written instructions, video recordings, and associated resources.
• "Programme" — a specific cohort offering (e.g. Python and AI Tools Onboarding, Practical AI Engineering Programme, Full Developer Programme).

Acceptance of Terms

By accessing the Synapseed website, submitting an enrolment inquiry, or participating in any Programme, you confirm that:

• You are at least 18 years of age, or have obtained the consent of a parent or legal guardian;
• You have the legal capacity to enter into a binding agreement under Malaysian law;
• You have read, understood, and agreed to these Terms in their entirety;
• You agree to our Privacy Policy, which is incorporated by reference.

If you do not agree with any part of these Terms, you must not use the Service or enrol in any Programme.

Service Description

Synapseed operates as an online school offering project-based cohort programmes in AI development. Current programmes are:

Programme content, schedules, and cohort sizes are subject to change with reasonable notice. We do not warrant uninterrupted availability of the online platform.

User Accounts

Where an account is created to access programme materials, you agree to:

• Provide accurate and complete registration information;
• Keep your login credentials confidential and not share them with third parties;
• Notify us promptly at [email protected] of any unauthorised use of your account;
• Accept responsibility for all activities carried out under your account credentials.

We may suspend or terminate accounts where misuse is detected or where these Terms are violated.

User Responsibilities

You agree to use the Service in accordance with applicable Malaysian law and these Terms. The following conduct is prohibited:

• Sharing, reproducing, or redistributing programme Content to individuals who have not enrolled;
• Submitting work that is not your own in project assignments or code reviews;
• Using the platform to distribute harmful, abusive, or unlawful material;
• Attempting to access systems, data, or accounts not assigned to you;
• Impersonating other participants, instructors, or staff;
• Interfering with the technical operation of the platform or other users' experience.

We reserve the right to remove any user from a Programme without refund where serious or repeated violations of these responsibilities occur.

Intellectual Property

All Content produced and distributed by Synapseed — including course notes, recorded sessions, exercise repositories, and assessment briefs — remains the intellectual property of Synapseed.

Upon enrolment and payment, you receive a limited, non-exclusive, non-transferable licence to access and use the Content for your own personal learning purposes during the active cohort period.

You may not:

• Copy, reproduce, or create derivative works from programme Content;
• Sell, sublicense, or otherwise distribute Content to third parties;
• Remove any copyright, trademark, or attribution notices from materials.

Work you produce in project assignments remains yours. By submitting it for review, you grant Synapseed a limited licence to display it for educational feedback purposes within the cohort.

Payment Terms

All fees are quoted in Malaysian Ringgit (MYR/RM) and are inclusive of applicable taxes unless otherwise stated. Current programme fees are:

• Python and AI Tools Onboarding — RM 520
• Practical AI Engineering Programme — RM 1,950
• Full Developer Programme — RM 4,540

Accepted payment methods will be communicated during the enrolment process.

Refund policy: A full refund is available if you withdraw in writing within 7 calendar days of payment, provided the cohort has not yet started. Once a cohort commences, no refunds are issued for partial participation. Where a cohort is cancelled by Synapseed, a full refund is provided.

Payment does not constitute enrolment confirmation until you receive written confirmation from Synapseed.

Enrolment Terms

Enrolment in a Programme is subject to the following conditions:

• Prerequisites: Each programme has stated technical prerequisites. It is your responsibility to assess whether you meet them before enrolling.
• Cohort structure: Programmes run on fixed schedules with defined start and end dates. Attendance at live sessions, where applicable, is your responsibility.
• Completion: Completion of projects and code review participation is required to receive a portfolio repository or written summary at programme end. These are records of work completed, not accredited qualifications.
• Academic integrity: Submitted project work must represent your own effort. Collaborative discussion is encouraged; submission of others' work as your own is not.
• Employment outcomes: Synapseed does not make representations about employment outcomes. Programmes document what participants build; they do not promise job placement or career changes.

Disclaimers

The Service is provided on an "as is" and "as available" basis. To the extent permitted by Malaysian law, Synapseed makes no warranties, express or implied, regarding:

• The fitness of programme content for any specific professional purpose;
• Uninterrupted or error-free access to the platform;
• Specific learning outcomes or skill levels attained by participants;
• The suitability of any third-party tools referenced during programmes.

Nothing in these Terms constitutes professional advice. Participants should exercise independent judgment when applying techniques covered in programmes to production systems.

Limitation of Liability

To the maximum extent permitted under Malaysian law, Synapseed's total liability to you in connection with the Service shall not exceed the amount you paid for the relevant Programme.

Synapseed shall not be liable for:

• Loss of income, revenue, or profit arising from use of the Service;
• Indirect, consequential, or incidental losses;
• Losses arising from circumstances beyond our reasonable control (force majeure);
• Data loss resulting from user error or third-party platform failures.

Indemnification

You agree to indemnify and hold harmless Synapseed, its instructors, and staff from any claims, losses, damages, or costs (including reasonable legal fees) arising from: (a) your use of the Service in breach of these Terms; (b) your violation of any applicable law or third-party rights; or (c) any content or submissions you provide through the platform.

Termination

Either party may terminate the agreement under the following circumstances:

• By you: Written notice of withdrawal before cohort start is accepted; refund terms in Section 7 apply.
• By Synapseed: We may remove a participant for material breach of these Terms, including academic integrity violations. Payment refunds in such cases are at our discretion.
• Cancellation by Synapseed: Where a cohort does not proceed, enrolled participants will receive a full refund.

Sections 5, 6, 9, 10, 11, and 13 survive termination of the agreement.

Dispute Resolution

These Terms are governed by the laws of Malaysia. In the event of a dispute:

• Step 1 — Informal resolution: Contact us at [email protected]. We aim to acknowledge disputes within 5 business days and resolve them within 30 days where possible.
• Step 2 — Mediation: Where informal resolution fails, parties agree to attempt mediation before initiating formal proceedings.
• Step 3 — Jurisdiction: Any unresolved dispute shall be submitted to the exclusive jurisdiction of the courts of Kuala Lumpur, Malaysia.

General Provisions

• Entire agreement: These Terms constitute the complete agreement between you and Synapseed regarding the Service.
• Severability: If any provision is found unenforceable, the remaining provisions continue in full force.
• No waiver: Failure by Synapseed to enforce any provision does not constitute a waiver of that provision.
• Assignment: You may not assign your rights under these Terms without written consent. Synapseed may assign its rights in connection with a restructure or sale of the business.
• Notices: Formal notices to Synapseed should be sent to [email protected].

Changes to Terms

We may update these Terms from time to time. When we do:

• The updated version will be published at this URL with a revised "Last Updated" date;
• Enrolled participants will be notified by email at least 14 days before material changes take effect;
• Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

Contact Information

For questions about these Terms, please contact us: